We are sorry to hear you didn't get your free Stake Cash.
Firstly, make sure to check that you did indeed purchase an offer that comes with free Stake Cash as some of our offers are Gold Coins only offers, such as the $30 GC only offer.
If you've made a purchase of a different offer and did not get your free Stake Cash, then please contact us.
Before you do, make sure you gather the below details, to help us find the right purchase as quickly as possible.
Transaction ID (Transaction hash)
You will find the details of the purchase in your Purchases history.