In some instances, in order to troubleshoot issues or check your complaint, support will ask you to provide the Game Play ID. Each play that you make has a unique ID that's stored on our platform.
Here are the steps on how you can locate this:
Go to your Account from the top right side:
In the sidebar on the left, choose Game Play:
This will open a page where you can see your past 1000 plays made, and display 10 per page. All plays beyond that point are archived, and can be found in the Game Archive tab instead.
In order to view the ID, all you need to do is click on the ID itself which will open a preview of your play, with all details available. Afterwards, you can copy the ID itself and paste it in the support ticket for our team to check.
Alternatively, if you know the ID and wish to open it, you can do so in the public chatroom by using the "/game Game Play ID" command.
If you need any further help about any of this, you can always contact us via live support. Our team is available 24/7 for you. 😎